Sunday, March 16, 2014

Hotel Amenities That Include Client Satisfaction

By Jansen Wilhelmsen


If you are searching for ways to improve your occupancy rates and gain higher reviews from customers, then as a hotel manager, you should consider adding some key amenities. The following amenities are some of the ones most highly rated by travelers, and hotels that offer these services consistently earn higher marks.

Free Wi-Fi is an amenity that all travelers really want, whether they are traveling for business or pleasure. These days, people expect to have this included in the room fee, and statistics show that only about 10% of guests are willing to pay for Wi-Fi. If your hotel offers free Wi-Fi and a comparable hotel down the street charges for it, this can be the item that lures them your way.

Another amenity popular with hotel guests is offer a wide array of television channels. Some hotels still are sticking with a basic cable package that offers little variety, but again, studies show that the more you offer, the more client satisfaction you get in return. Consider contacting a company such as Integra Systems and having DirecTV service installed in each guest room. A DirecTV business account can ensure that your guests have access to 128 channels of programming, including sports, weather and news. DirecTV hotel service can be much more affordable and easier to install than you might think.

It might surprise you to note that simply placing a coffee maker in a guest room truly makes its mark on your customers. It's an inexpensive addition that makes a big impact, as most people enjoy beginning the day with a cup of hot coffee or perhaps hot tea. While many hotels provide complimentary beverage service near the lobby or also offer room service, it's often more convenient for travelers to fix a quick cup of coffee as they are getting ready for their day. In addition, if you place a few bottles of bottled water in each room, this is yet another thoughtful amenity that gets high ranks from consumers.

If you offer a complimentary breakfast service, as well, this also earns high marks and adds high value to your rates. This breakfast doesn't have to be elaborate at all, either. Consider including simple continental fare such as toasting breads, bagel, muffins, cereals and some fresh fruit. Another amenity that draws raves is the addition of a small refrigerator in the guest rooms.

Adding these amenities typically costs less than you might think and you will reap the rewards. Each of these items has been shown to have a particularly high value to hotel and motel guests in general and can truly help your facility stand out among the many offerings in your area. Combine this with a friendly, helpful staff and a reputation for a high standard of cleanliness, and your occupancy rates will continue to climb.




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